Last Updated: July 2026
Effective Date: March 2026
Privacy Policy
1. Introduction
SlotRave Casino (“we,” “us,” “our,” or “the Casino”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at slotrave.com and related services (collectively, the “Services”).
The Casino is operated by TechSolutions Group N.V., registered in the Curacao Commercial Register. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
2. Information We Collect
2.1 Information You Provide Directly
When you register an account or use our Services, we may collect:
- Personal Identification Information: Full name, date of birth, gender
- Contact Information: Email address, phone number, residential address
- Account Information: Username, password, security questions
- Financial Information: Payment method details, transaction history
- Verification Documents: Government-issued ID, proof of address, proof of payment method
- Communication Records: Emails, live chat transcripts, support tickets
2.2 Information Collected Automatically
When you access the Services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, games played, time spent on the platform, click patterns
- Location Data: General geographic location derived from your IP address
- Log Data: Login times, session duration, error reports
2.3 Information from Third Parties
We may receive information from:
- Payment processors and financial institutions
- Identity verification services
- Fraud prevention and AML (Anti-Money Laundering) screening providers
- Marketing and analytics partners
3. How We Use Your Information
We use your personal data for the following purposes:
3.1 Account Management
- Creating and maintaining your account
- Verifying your identity (KYC)
- Processing deposits and withdrawals
- Communicating account-related information
3.2 Legal and Regulatory Compliance
- Complying with gambling regulations and licensing requirements
- Preventing fraud, money laundering, and terrorist financing
- Conducting age verification
- Fulfilling tax and regulatory reporting obligations
3.3 Service Improvement
- Personalizing your gaming experience
- Recommending games and promotions
- Analyzing platform usage to improve functionality
- Conducting market research
3.4 Marketing Communications
With your consent, we may send you:
- Promotional offers and bonuses
- News about new games and features
- Personalized recommendations
You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in emails
- Contacting [email protected]
- Adjusting your account preferences
3.5 Security
- Detecting and preventing unauthorized access
- Investigating suspicious activities
- Protecting against cyber threats
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| KYC and AML compliance | Legal obligation |
| Fraud prevention | Legitimate interests |
| Marketing communications | Consent |
| Service analytics | Legitimate interests |
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
5.1 Service Providers
- Payment processors (Visa, Mastercard, cryptocurrency gateways)
- Identity verification services
- IT and cloud hosting providers
- Customer support platforms
5.2 Regulatory and Legal Entities
- Gambling regulatory authorities (Curacao GCB)
- Law enforcement agencies (when legally required)
- Tax authorities
- Courts and legal representatives
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.
5.4 Affiliated Companies
We may share data within the TechSolutions Group N.V. corporate family for operational and security purposes.
6. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL/TLS encryption for all data transmission
- Secure servers with firewalls and intrusion detection
- Access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Hashed credentials — passwords are never stored in plain text
While we take reasonable precautions, no internet transmission is completely secure. You acknowledge that you provide information at your own risk.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy:
- Active accounts: Data retained for the duration of account activity
- Closed accounts: Data retained for 6 years to comply with legal and regulatory obligations
- Verification documents: Retained for the legally required period (typically 5–7 years)
- Transaction records: Retained for 10 years per AML regulations
After the retention period expires, data is securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
8.1 Right to Access
You have the right to request a copy of the personal data we hold about you.
8.2 Right to Rectification
You may request correction of inaccurate or incomplete data.
8.3 Right to Erasure (“Right to be Forgotten”)
You may request deletion of your data, subject to legal and regulatory retention requirements.
8.4 Right to Restrict Processing
You may request that we limit the processing of your data in certain circumstances.
8.5 Right to Data Portability
You may request your data in a structured, machine-readable format.
8.6 Right to Object
You may object to the processing of your data for marketing or legitimate interest purposes.
8.7 Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time.
8.8 How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.
9. Cookies and Tracking Technologies
For detailed information about our use of cookies, please refer to our Cookies Policy.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction, including Curacao and other locations where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.
11. Children’s Privacy
The Services are strictly for individuals aged 18+ (or the legal gambling age in their jurisdiction). We do not knowingly collect data from minors. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the website. The “Last Updated” date at the top of this Policy indicates when it was last revised.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7
- Postal Address: TechSolutions Group N.V., Curacao Commercial Register